Penny Privacy Policy
Your privacy is important to us at Penny. This Privacy Policy explains how we collect, use, and protect your personal information and your options regarding its use.
Effective Date: December 1, 2024
Last Updated: December 23, 2024
1. Information We Collect
When you use Penny, we may collect the following personal information:
- Name: For personalized communication.
- Email: For account-related inquiries or updates.
- Phone Number: To send and receive SMS communications.
- Location: For region-specific financial guidance.
- Occupation and Income: To tailor financial advice and strategies.
2. How We Use Your Information
Your information is used to improve your experience with Penny and provide personalized financial guidance. Specifically, we use it to:
- Customize your financial plan and education.
- Train and improve Penny’s AI capabilities.
- Analyze aggregated, anonymized data for internal purposes.
Your personal data is never sold or shared with third parties for marketing purposes.
3. Security of Your Information
We take the security of your data seriously and use industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse.
4. Your Rights
You have full control over your information:
- To stop receiving messages from Penny, text STOP to (234) 400-7999 at any time.
- To delete your information permanently, email us at [email protected], and we will remove your data from our system promptly.
5. Cookies and Tracking Technologies
The Penny website (ask-penny.com) uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. These tools help us understand how users interact with the site so we can improve our services. You can manage or disable cookies through your browser settings.
6. Data Retention
We retain your personal information for as long as necessary to provide our services or comply with legal requirements. Once your data is no longer needed, it is securely deleted.
7. Third-Party Services
We use trusted third-party providers, such as Twilio, to deliver SMS communication. These providers have access only to the information necessary to perform their services and are required to protect your data under strict confidentiality agreements.
8. Children’s Privacy
Penny is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].
9. International Users
If you are accessing Penny from outside the United States, be aware that your data may be transferred to and stored in the United States, where our servers are located. By using Penny, you consent to this transfer.
10. Data Breach Notification
In the unlikely event of a data breach that compromises your personal information, we will notify affected users promptly and take necessary steps to mitigate any harm. Notifications will be sent via SMS or email, depending on your contact preferences.
11. User Access and Data Portability
You can request a copy of your personal information or ask for it to be removed from our system by contacting us at [email protected]. We will respond to such requests within a reasonable timeframe.
12. Governing Law
This Privacy Policy is governed by the laws of the United States and the state of [Insert State], without regard to its conflict of laws principles.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or services. We encourage you to review this policy periodically. The effective date at the top of the policy will indicate the most recent changes.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].
By using Penny, you acknowledge and accept this Privacy Policy. Thank you for trusting Penny with your financial journey!